How to open a Remote (ssh) Support Tunnel for the NetFort Support Team

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  • Updated 3 years ago
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We always advise our customers to open a Secure SSH tunnel for NetFort Support. This way if you need any assistance at any time we can jump straight onto your system and troubleshoot.

How do I open a Tunnel?
  • Contact us here at to request a dedicated Support Tunnel ID.
  • Navigate to Settings --> Configuration --> Remote support.
  • Enter your assigned Support Tunnel ID and make sure to tick the box to make connection Persistent.
  • Click Connect. You should then receive a pop-up ‘Connection Established’.

LANGuardian needs direct ssh access to the Internet in order for successful connection. Make sure your firewall is configured to allow SSH connections from LANGuardian.
If you have any problems please do not hesitate to contact us here at Support.
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Jason McLynn, Official Rep

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Posted 3 years ago

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Conor O'Brien

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A recent query from a customer outlined an attempt to enable Remote Support with the connection failing.
The Address that the connection was trying to establish was not known.

The LANGuardian installation where the customer was trying to access NetFort's Remote Support Tunnel was located in the DMZ.

A Firewall Rule to allow outbound connections to our Remote Support Server was required.

The solution was to open an outbound TCP connection on Port 22 to is the Address of NetFort's Office.

As always, if you have any questions about any aspect of LANGuardian, please contact us on any time.